Possible scam letter

If someone is claiming to be from the fire brigade you can check if they are a genuine caller by calling  08000 28 44 28  (0208 555 1200 outside of office hours).

The doorstep safety advice would be the’ lock, chain, check message’ 

Lock the back door - Lock the back door before you open the front door – doorstep criminals often work in pairs, with one person distracting you at the front door while an accomplice enters your home through the back door.  

Put the chain on - Put the chain or door bar on before opening the door.  

See who it is - Look to see who it is before you fully open the door.  

Caller’s identification - Ask for the caller’s identification – a genuine caller will not mind showing you their ID

  • Check - Finally, close and lock the door, then call the number of the company they claim to be from. This gives you the chance to check if they have genuinely sent someone to your home. Remember to use a number from a bill or the telephone book, so you know it’s genuine. It’s a good idea to keep utility company phone numbers handy rather than rely on a number written on an ID card they have handed to you.

Dial 999 if you’re suspicious or the caller won’t leave. Call the police non-emergency number 101 if you’re not in immediate danger but want to report an incident.